Service Manager Doris took care of my car paint work which was covered by Acura paint warranty. I am about to move out of the town soon and when I mentioned this to Doris, she was kind enough to expedite the paint work job and return the car to me on time. Five stars to Doris, thank you very much! Doris rocks!! 🙂
I bought my used Chevy from Vira Gonzales and Julieus Clayton last Friday. The car is perfect and they had everything ready for me when I got there. the price was perfect just like the car. Next car I buy will be from Acura of Memphis.
We purchased a 2017 Acura RDX from Michael Harrison who is wonderful and I’m sending all my friends to him! Alan was also involved and was very fair and helpful. Brian in the service department is amazing. we just mentioned that we were concerned about the brakes and he insisted that we leave our car and let him check the brakes. He gave us a beautiful loaner to drive. He fixed the brakes perfectly. So sweet I wanted to hug him. He makes the service department amazing. He really was concerned that we were happy with our car and he ...
Chuck Ritchie did a great job selling me my car. Easy to buy with no haggle pricing. Very patient and knowledgeable about the car Thank you
Was visiting in Memphis when my battery quits..not good for a 77 year old single female but Acura dealer a savior!Such a relief
Everytime I go to get my SUV serviced I am greeted like a loved family member. They have me in and out. My SUV always looks as if it just came off the showroom floor. Laughs and laughter always fill the room whenever I go. I truly love going to my dealership just because of the service.
Mr Freeman did excellent job as salesman. I had a very good offer on my trade. I used dealership for application. I was riding within a hour. We purchased a like new Camaro SS. Awesome experience. I will buy from them again.
From the time I walked in to coming back to purchase a vehicle, the staff was knowledgeable, helpful and I felt like weren’t trying just to make a sell but build a relationship. I got a great suv and felt I was treated very good
This was the best car buying experience I have ever had.. I am a senior citizen and was treated with respect and honesty. You don't get that these days at a lot of the so called car dealers. I did all my research online and found the safest car to buy at the best price. Great job Acura of Memphis
The sales people greet me at the door. They are eager to help direct me to the correct location and I my experience is pleasant.
Great Customer Service since my First Acura TL. I tell them what I want and they deliver. I get excited every time I decide to get a newer model. 2019.....what you got?
I took my 2009 Acura Tl in for service to replace worn oil pump seals on 11/16/18. Brian Richards, service advisor, greeted me and began to explain the time frame to complete the required maintenance task. Since it was going to take a full day to complete the task he suggested a rental car. I was glad Brian made that suggestion since it would be the next day when my vehicle woud be ready. It's people like Brian who makes a customer feels like they have your back and care about you. From the time you walk through the door you ...
I always have great service at Acura of Memphis. My experience is always the best service ever. The service center cares about me like family instead of s customer.
Acura of Memphis makes car repair much more palatable! Great service department (beyond compare), fair prices, and a wonderful complimentary snack/ coffee bar and car wash!
I feel like the coupon that I received in the mail was kind of misleading. It really did not save me money. I could have gotten the same service somewhere else at the same or cheaper price.
They got me in and out very quickly which is the most important thing to me. Car was returned clean and ready to go when promised.
Knowledgeable staff, Mike Surgeon was very professional and helpful. The vehicle was cleaned to perfection, and exactly what I was looking for. I would recommend this dealership to friends or family.
Russ did a great job, he really worked hard for us.we enjoyed working with him,even with the drive from Huntsville , Alabama we would come back again.
Very professional service: setting up appt, monitoring progress, completing service in a timely fashion. Excellent facilities. The only drawback is that it is pricey. You get what you pay for.
This was my first Acura I purchased. And my services great just great. They were very professional people. I enjoy my first Acura services with Acura of Memphis
Very courteous and prompt service. I appreciate the email sent to me by Acura which specified the needed tires and their price for purchase and installation.
Easy to work with and negotiate a deal. Facility is top notch and they treated me as a priority. Highly recommend checking them out for future car needs.
Was good and quick with very nice Nd and courteous staff the explained all that need to be done and the waiting room was nice and clean.
I bought a Corvette from Acura of Memphis online and had it shipped to Arizona. They told me there were some extra wheels that came with the Corvette but it wasn't guarantee that I would get them. They ended up shipping me the wheels when they received them and I also received the car in perfect condition. Overall I'm pleased with Acura of Memphis, they did everything they said they were going to do.
My Service Agent, Doris, gives energy to customer service. I have high confidence in the service my car receives. Appreciate the attention to detail the techs give my RTL. ACURA is a great experience.
Mr. Rob Sutton is the man with whom I dealt. He was polite, prompt, personable, professional, & has a phenomenal knowledge of his product and pre-owned inventory.
Brian Richards and Doris in the service department are wonderful! You can tell they truly care about their clients. Communication and service was excellent! They go above and beyond-so appreciate them!
I was not there long and my Service person was fantastic. Very professional! She kept me informed and I also appreciate the clean up of my Acura
The staff was so friendly and seemed to really care about your concerns and needs. Brian Richards willing to go above and beyond your needs.
Great dealership. Have taken my TL there since I bought it new and they have always taken care of me. Just got plugs and fuel system and oil change done, full report on rest of the car and a complimentary detail. These folks are the best.
I am always greeted by name and with a smile. The staff finds answers to my questions and has been flexible with offering solutions. They have been able to accommodate my busy family with with a nice courtesy car, so that our life is not interrupted or inconvenienced. My kids also LOVE the snacks in the waiting area. Thank you all for always helping in such a friendly and thoughtful way Acura!
Mr Kam Caldwell expertly provided maintenance details, super polite and well spoken. He made the experience “painless” and was spot on in terms of length of waiting time.
My service experience was great from beginning to end. Doris, my service advisor, was great. She made me feel very welcomed, and kept me informed.
Service was done when expected. Good communication throughout the day. I was kept informed consistently. Courtesy vehicle is always a great help with my schedule.
We had an appointment for a broken strut that was covered under warranty. Service staff were quick and courteous.. They kept us informed and handled everything in a professional manner.
I give 5 star rating to my recent visit for vehicle servicing with special shout out to Justin Cole for helping me out today. This is my first visit with them and definitely would not be the last.
Went there for warranty repair, the staff and there technicians did a great job. Will continue to go there for all of our service on our 2014 Acura MDX. Starbucks and snacks while waiting is a big plus. Thanks Brian for everything!
Friendly service, all my needs were taken care of in under the estimated time. I enjoyed a hot tea on a cold day while snacking on complementary snacks in the well apportioned refreshment center.
Simply the best. No Hassels. No problems getting a loaner car. Thank u!!! Got me out very quickly. Have never had a problem with their service on my two Acura’s.
The GM Hayden was very welcoming and professional. Our Serviceman Marcus guided us through our entire experience and we were in and out in about 3.5 hours. Our finance guy Steve was very direct, informative, and straight to the point. The Facility is awesome and the bistro area is nice for customers to utilize during their wait. I definitely recommend their services to anyone seeking a pleasant, car-buying experience.
My lights where apparently left on causing my battery and all instrument components to fail. Doris got my a components tested and reset and provided me with a loaner car on short notice.
Very nice and accommodating. Warranty repair, so it cost me nothing. However, the problem is not fixed, which was evident on my 6-minute drive home. Service manager told me when I picked up the vehicle that they performed the stage 1 repair required by manufacturer and if it doesn’t work, I’ll need to come back. So... I’m coming back tomorrow. (Looks to me that they could have figured out that it’s not working and saved me the effort of returning.)
Reception was timely and the representative was friendly and knowledgeable . Car was ready as promised with only agreed service Performed . Other items recommend But no pressure to have that done at this visit
Excellent and prompt service. There was no harassment to buy a new car despite having an older car. I had things repaired and a very nice loaner car. Always want this type of service. Will definitely return.
Easy experience , part was ordered and installed on two visits That's all I have to say. Silly to have to say at least 25 words when less will do, thabsk
Very nice car, without lots of mantaince, ( BUT WHEN YOU DO TAKE IN FOR REGULAR MANTAINCE YOU PAY A ARM AND LEG.)Never had to pay labor charge for oil change.
It has become evident to me that Acura of Memphis' goal is excellent service. If you visit Acura ask for Aaron by name. He's awesome and will definitely help you in any way possible. He's good with electronics too just in case you're not, but most importantly he will work with you based on your budget. Also the general sales manager Mr. Houston is awesome, his mentality and kind spirit was very inviting and reassuring. I have purchased two cars there and although I had an issue, Mr. Houston reassured me that it was his goal to ...
Courteous, professional, and friendly is how I would Brian and the service staff at Acura on Ridgeway in Memphis. They go above and beyond the norm.
I have just purchased my sixth (6) Acura and have in the pass purchased 3 Hondas. I have always been pleased with your service and loaner car convenience.. It is also worth noting that I have recommended three of my associates to purchase vehicles from you (names are available upon request. I have registered my newly purchased vehicle with Mr. Philip Casserino, who is a professional in his own rights, for regular maintenance. Whereas you have always been willing to provide free car washes, it it possible for me to obtain some reduction in costs for periodic maintenance such as oil and ...
Efficient and professional! I would highly recommend. Good hours. The Loaner car was great and no charge Convenient location. Easy in and out. Nice waiting aeea. Quality autos and service. Clean waiting and dealership! Have been many times
Fast and right. Easy of schedule via website, glad to feel a better airbag on driver side is now operational. Phillip did a great job in explaining and assuring me the other airbags do not pose risk. Thanks
Service staff was very attentive and work was done quickly and efficiently. My service advisor kept me updated on every detail that pertained to my Acura. He even called to tell me I forgot my sunglasses in the rental I was driving during the time of my service.
Service Dept was perfect , Alan & Charles treated me so good- kept me updated on service- showed me waiting rooms etc, also washed my car- the whole experience was very good
At pickup, the valet pulled my car up and realized there were a few spots left on it after the wash. He voluntarily took it back to wash it again (without even my suggestion or comment) himself, and this was only 15 minutes before closing time at the end of the day. Great service and nice people!
The same attention and detail that went into selling me my vehicle went into repairing it! The epitome of excellence especially dealing with service provider Doris Merritt!
Great service from Allen. Courtesy car, phoned to explain service, washed car, all in scheduled time. Everyone is friendly & helpful. Love my Acura and the service we receive.
I picked up a nail in my tire - I drove in and they fixed it. I was so glad they took my car back and took care of fixing the tire so quickly.
This is our 5th Acura and I was very pleased with our experience. I was very happy when I left and I felt that Darren and Jerry did all they could to make sure I was a satisfied customer.
my service was excellent. I was informed the whole time as my car was being serviced on updates. was given a loaner car so i could go to work as my service took a day to perform but that was because it was a big job. thank you and will be back again!
This is one of the best dealerships in the region! The staff is very professional yet courteous and friendly. The service area is clean and uncluttered and the amenities while you wait are second to none. I'd recommended Acura of Memphis to anyone needing service for ANY vehicle.
The customer service was awesome. Very timely in coming out to greet me upon arrival. Service writer responded quickly and the loaner car was great!
Brian was waiting for me when I arrived. I was shown the waiting area and the amenities. Brian checked back with me several times during the brief wait. The problem was solved and I left with a fixed, clean car.
The driver's side mirror on my 2017 Acura MDX needed to be replaced. I could not have been happier with the service received from Mr Brian Richards and the entire service department. My car was clean and ready in a timely manner. This was much appreciated since I live in northeast Arkansas and had a 90 mile drive to return home that evening. Thanks also to salesman Aaron Smith for another dashboard tutorial!!
The service department is always very helpful. Particularly this visit, Brian was excellent with his first class service. I would recommend this place to anyone.
Our visit was very knowledgeable and informative. Our sales person (Nancy Miller) was great. She will be referred to my family & friends when buying them a car.
Nancy Milller and Gerald Houston were awesome. This was my first time working with Nancy but would recommend them both to anyone I know and don't know.
Bought a certified pre-owned car but they missed the rotor because the car steering vibrated every time you step the brake. A week after I got the car. called Dennis and he told Veheridje. He told me to come and they will correct it as well as the low batteries for the keyless remote. I also had Alan Smith as service consultant. He was very on top of it. Then I my husband told that hey missed checking the wiper. I called Alan-- returned my call ASAP and he told to just visit and he will take a look.
Darren Anderson was friendly and customer service was GREAT! Darren made us feel right at home and made the car buying experience Perfect. He gained our trust as we purchased the vehicle. He helped in every way possible. I am recommending him to anyone I know who is buying a car. GREAT PERSON AND EXCELLENT CAR SALESMAN.
From the moment we first arrived at this dealer our experience was excellent, especially our salesman Darren. He was extremely knowledgeable about all the vehicles and he spent a lot of time with us to insure our understanding of all the features. He was friendly, professional and knowledgeable - everything you would want in a salesperson. Others at the dealer were also that same way but we spent most of our time with him. Their process was painless and thorough and I would recommend this dealer without hesitation.
I had a disagreement with Acura of Memphis, but they were interested in working it out to achieve mutual satisfaction. I appreciate this wiliness on the part of the dealer.
Julieus really took the time to work with me on the purchase of my vehicle. He provided specific details that allowed me to perform a comparison on the available vehicles of interest to me at the dealership.
Took time to help. Very easy to speak with. Awesome guy. Every thing went smoothly. I recommend him anyone. Please ask for him by name.
My daughter is leaving for graduate school and we were looking for a nice graduation gift for her. We came here for Brandon as he was highly recommended to us. His patience and kindness towards us sealed the deal and I am very pleased with our purchae! I would definitely send others his way!!
Mr. Brandon Levston is very patient and professional. He knows what he is doing and does excellent work. I would recommend his services to anybody.
First and foremost this dude is awesome genuine and made me and my family feel comfortable. Very educated and respectfull he helped us find exactly what we needed!
Mr Hamlet was very courteous and helpful. Explained each detail to the point and with my less than perfect Credit was able to send me home in a car on the same day!
I am very pleased with my car you young men were very helpful and friendly honest respective understanding caring and blues sound good to BYE!
Thanks Lamonte for the very professional service render. I will forever do business with Acura of Memphis and send others. Thanks for all you do!!!
I've purchased two cars from Acura of Memphis and both experiences have been great. I had a problem and within an hour it was solved. Everybody was so helpful. especially Vince Gregory!!!!
I am more than excited to have just purchased my new Lexus ES350 from Acura of Memphis!!! I love my new car but more than that I love the amazing customer service from Lamonte and Eric - They were both very professional and extremely helpfully in all my car purchasing needs. I am so pleased with the service and level of professionalism I received from Lamonte and Eric, I have already referred 3 of my family members and friends to purchase their next car from Acura of Memphis. Thank you guys so much for making me a very happy customer this ...
I ran into a bit of a snag, but we resolved the issue. The sales manager was very helpful.they came to me and solved the problem.
I would highly recommend the dealership and the people I dealt with. They treated me very well. Even the girl who worked in Starbucks. They serviced my car like it was a Acura and not a traded in Buick.
I bought a saturn vue in july,and i wasnt satisfied at first.Now i am very satisfied,they took care of me.very efficient
They are really sweet, amazing,and helpful. They really make sure you're happy with the service . The cars are absolutely amazing and drive smooth.
Everyone made this nervous buyer comfortable with their professionalism. The process of buying a car went smoothly and was explained thoroughly. My trade in paperwork and car registration documents were completed quickly! This is the first time I've bought a vehicle from a dealership since 1995 (the others were purchased online) Acura of Memphis restored my faith so I bought one! I'm so very happy with my RDX and extra pleased that it came from a nice place.
Excellent customer service and professionalism. He handled my inquiry with precision. I was thrilled to have gone to Acura and have met this individual. I had a wonderful overall experience.